Professional Summary
Operations and logistics professional with hands on experience managing large scale delivery networks and operational KPIs in Pakistan’s leading logistics organization. Proven ability to improve delivery success rates, reduce operational bottlenecks, and develop data driven dashboards for performance monitoring. Successfully managed projects involving 400,000+ shipments and coordinated performance across multiple branches. Currently pursuing an MBA with a focus on operations and analytics.
Professional Experience
TCS Private Limited – Multan, Pakistan
Senior Assistant Manager Operations
Aug 2023 – Present
- Managed operational performance and delivery KPIs across multiple allied branches ensuring service efficiency and compliance.
- Oversaw Delivery Success Rate (DSR) for COD, Express, Bulk and Daraz shipments.
- Coordinated delivery of 400,000+ shipments under Mega 34 Project achieving 90%+ success rate.
- Developed automated Excel dashboards for operational performance monitoring.
- Reduced Over KPI (OKPI) shipment cases through proactive monitoring and branch coordination.
- Conducted training sessions for couriers and operational staff on SOP compliance.
Lead Trainer – Mr. TCS Development Program
- Selected as Lead Trainer for internal courier development program.
- Delivered training modules on customer communication, sales fundamentals and operational procedures.
- Improved courier service standards and customer interaction quality through structured mentorship.
Management Trainee Officer – Operations
- Improved Delivery Success Rate for Government of Punjab Health Project from 68% to 86%.
- Resolved high aging shipment cases through coordination with Bank of Punjab stakeholders.
- Conducted Excel and Courier Logistics System (CLS) training sessions for branch staff.
METRO Cash & Carry Pakistan
Sales Apprentice
- Reactivated 20+ dormant business accounts through outbound calls.
- Supported sales managers in identifying B2B clients.
- Assisted cross selling initiatives to increase customer basket value.
Pakistan Civil Aviation Authority (MIAP)
Intern – Commercial, Finance & Logistics
- Assisted vendor coordination and procurement processes.
- Maintained financial documentation using Oracle systems.
- Analyzed operational improvement opportunities.
Education
Masters in Business Administration:
NUST Business School Islamabad
Bachelors in Business Adminitration:
Institute of Management Sciences – BZU
Technical Skills
Microsoft Excel Dashboards
Pivot Tables
Data Analysis
KPI Monitoring
Courier Logistics System
Microsoft Office Suite
Logistics Coordination
Delivery Network Management
Performance Reporting
Process Improvement
Leadership Experience
Executive Club – Institute of Management Sciences
Head – Seminar & Workshop Wing
- Led a team of 11 members organizing academic and professional development events.
- Secured PKR 100,000 in sponsorships for departmental programs.
- Organized seminars and workshops for business students.
Certifications
- Digital Marketing Fundamentals – Indian Institute of Digital Education
- Personal Branding – Nestlé
- Internship Certificate – Pakistan Civil Aviation Authority
- Internship Certificate – Bright Network UK
- All Pakistan English Declamation Contest – Participation Certificate
Contact
📍 Multan, Pakistan
📧 faseeh1199@gmail.com
📞 +92 311 0636199